Shipping Information

All Orders are shipped from Sydney Metro within 36hrs. Express Orders will be despatched the same day if the order is placed prior to 11am.

(In the rare occasion this is not possible - we will advise you within 2 hours, note this does not include weekends or public holidays)

 

Australia Wide Postage Rates (Mainland Only)


Flat Rate Standard Shipping:       $9.95 

EXPRESS RATE SHIPPING:          $19.95

 

Shipping to WA and NT will take longer, especially remote classed areas, if in doubt, please email us for shipping times. 

During Christmas or other holiday periods including public holidays, we see couriers receiving a backlog of orders etc, and they do not deliver on weekends. Delivery times may be increased during these periods. Once the parcel leaves our door, it is out of our control, and all tracking follow-ups should be followed through with the courier using the tracking number provided, especially if there has been a shipping delay.

 

A shipping label is created immediately after we have received your payment. You will then receive an e-mail with your invoice and the information needed to track your order online. In the very rare event of an item out of stock, you will be notified by phone or e-mail.
NOTE: For a swift delivery, we recommend you to provide an address where someone is home to receive and sign for the package. Our delivery companies will deliver to physical addresses and PO Boxes. If we require further shipping information, we will gladly call you to clarify.
If you will not be home, you are welcome to leave Special Instructions that the parcel can be left in a safe place for you with no signature!
We also require a telephone number in case any problems should occur during delivery. Only after you have communicated to us your shipping details, as well as a telephone number can we ship your order. Requesting authorisation to leave with no signature removes our responsibility to reimburse on any lost or damaged orders. We assure you that this personal data is strictly used for shipping purposes, our own marketing and follow-up only; under no circumstances do we sell or disclose to any third parties that may lead to commercial gain.

Impact on shipping:

Australia Post are working to ensure parcels are delivered as quickly and safely as possible. Australia Post have also taken extra measures to protect the health and safety of customers and their staff by reducing physical interaction.

Tracking: If your order is being sent with tracking, there are a few orders that are currently only receiving a scan event when they reach their destination state/distribution centre. The tracking tool on the Australia Post website can also provide an estimated arrival date and will give you an update if there are any additional and unforeseen delays. If your parcel appears not to be moving, please be assured that Australia Post are still working hard to get your parcel to you as quickly as they can!

Updates to the Australia Post response and procedures can be found via the link below: